How to install TeamViewer before calling the support line:
This will help you install TeamViewer before calling support so we can fix your issue as fast as possible on the phone.
Step 1: At GNT HomeScreen, click the Help button.
Step 2: Click the button that says, “TeamViewer.”
Step 3: Give it time to download.
Step 4: A prompt will show up on the screen saying, “Do you want to allow TeamViewer to make changes to your computer?” Click Yes.
Step 5: Agree to the rest of the pop ups.
Step 6: When the window with your 9 digit ID appears, please call our support line and read off your ID.